SurgiNet

Jane- An Experienced Cerner Consultant Specialized in SurgiNet & PowerChart

Mission Hospitals, Asheville, North Carolina
Consultant – Surgical Services Coordinator
2008-2009

Mission Hospital, a not-for-profit, independent community hospital system based in Asheville, NC is the regional referral center for Western North Carolina and the adjoining region. MSJ is located on two campuses, Mission Campus and St. Joseph Campus with an offsite ambulatory surgery center.

MSJ Purchased Cerner in 2000, upgrade to 2007.17 in April 09.  Required support for surgical services department; SurgiNet performance issues and upgrade requirements.

• Optimized provider and patient flow to provide efficient workflow
• Created project plan for Cerner SurgiNet and PowerChart integration of record for surgical services
• Developed communication plan and training documentation for new code
• Enhanced documentation to include required SCIP and Joint Commission measures
• Created view for providers to efficiently and effectively communicate the surgical plan for streamlined patient handoff
• Created WHO patient safety checklist based on charted documentation
• SurgiNet Analyst for minor upgrade 2005.66 to 2007.17 subsequently to 2007.18
• Identified and corrected significant charge services errors

Evergreen Hospital Medical Center, Kirkland, Washington
Senior Systems Analyst – Cerner Clinicals Team
2005-2008

Evergreen Hospital Medical Center is a community-owned health care system.  EHMC services include primary and specialty care, surgical services, home health, hospice and community-based outreach programs.  EHMC Purchased Cerner in 2002, upgrade in 2005; majority of documentation continued on paper.  Push to automate clinical processes in 2005 with Anticoagulation Clinic and in 2008 for surgical services, SurgiNet implementation and upgrade requirements.

• Authored form inclusion/design (including non Cerner), training documentation
• Created processes and documentation; brought team members together to review
• Developed charting and processes allowing ambulatory clinic visit increase from 50 to 200 without staff increase
• Process improvements; Increased charges, patient/provider satisfaction
• Decreased “touches”; Time, equipment, employee, paper
• Identified reimbursement process improvements
• Devised methods for electronic abstraction of key core measure data
• Responsible for build, testing and support of Cerner applications; SurgiNet, PowerChart, Discern Explorer, FirstNet, Scheduling, Access Management
• Lead testing for major upgrade 7.8 to 2005 code level and subsequent CSP
• SurgiNet and PowerChart Analyst for minor upgrade 2005.02 to 2007.17 code
• Responsible for project management, testing and training of multiple Cerner applications
• Rebuilt end-user relations

Qualifacts Systems, Inc., Seattle, Washington
Senior Business Analyst
Lead Analyst – Sacramento County, California Primary Health and Mental Health Divisions
2004 – 2005

QSI a Behavioral HIM with contract for several California counties to provide integrated healthcare model for County systems.  Requirements detailed a standardized model incorporating behavioral health, preventive and primary care, care management to interface with newly developed adjudication system; Current team only had behavioral health and adjudication backgrounds; no healthcare knowledge on current team in danger of losing contract.

• Lead project management, discovery and design review sessions
• Developed integrated design documents for care management, primary care and public health clinics
• Authored design specification, training, procedural and testing documentation
• Coordinated Development, QA, UAT Testing processes
• Managed and delivered weekly design sessions
• Assisted in design of behavioral health adjudication workflow and system integration
• Developed process and procedure workflows
• Maintained project plan
• Executed communications plan
• Managed delivery of critical product features
• Rebuilt client relations

Institute for Prevention Solutions, Inc., Seattle, Washington
Consultant; Business Development & Technology Director
1997 – 2003
IPS an integrated healthcare model challenged to incorporate ambulatory services with preventative health practices, physical therapy, primary care, sports medicine, exercise testing and research.

• Gathered requirements, authored design specifications and mapping for specialty software integrating physical therapy, primary care, sports medicine and research
• Created prototype, developed interfaces with physician clinics, hospital medical records, standalone laboratories, imaging and specialty physicians
• Designed end-to-end technology solutions to streamline physician encounters, integrate administrative, clinical and imaging processes and reports
• Created presentations and lead physician clinical site visits and trade show staging

Bainbridge Health Maintenance Center, Bainbridge Island, Washington
Consultant; Director, Systems & Technology
1998 – 1999
BHMC a sports and alternative healthcare model attempting to provide exercise solutions incorporating allopathic and alternative healthcare practices with physical therapy, and sports medicine.

• Liaison between IT, patients, physicians, pharmaceutical representatives and administrators
• Created business plan, financial projections, budgeting and forecasting for integrated healthcare model
• Designed medical and diagnostic facility incorporating IT placement and integration

Medical Management Systems, Inc., Modesto, California
Business Development Consultant
1994 – 1997
MMS a consulting company charged to provide electronic billing solutions for physician, group practices, therapy groups, home health agencies and hospitals.

• Designed IT solutions for improved billing practices, customer satisfaction and increased revenue
• Evaluated hospital and physician client sites for software and hardware solutions
• Installed and provided technical support for software solutions

Medical/Business Management Consultants, Monterey, California
Business Development Consultant
1987 – 1997
MMC a consulting company charged to provide electronic solutions for billing and patient documentation for physician, group practices, therapy groups, home health agencies and hospitals.  Specialized in Practice Partners EMR.

• Provided consulting, technical support and training services to physicians and hospitals
• Developed end user documentation for training and resource purposes
• Designed software templates for medical office administration